Becca (beccaweccavt) wrote in bad_service,
Becca
beccaweccavt
bad_service

  • Mood:
This would probably fall under Mildly Obnoxious Service.

I have a Virgin Mobile phone. For the most part, I am quite happy with it. Basically I prepay for my minutes, and I need to put $20.00 on my phone every 90 days in order for it to stay activated. Virgin Mobile helpfully sends me an email when I am getting close to the 90 day mark, and a message shows up on my phone to remind me. I don't mind that in the slightest.

What I DO mind is having a recording call my HOME number (not my cell), on a Saturday morning, reminding me to "Top-up," even though I just put money on my phone yesterday. Oh, and that call woke me up. Considering yesterday was Friday Night, I wasn't exactly a cheerful little muffin to be woken up in that manner.
I also don't like that it wouldn't let me connect to an operator, so I had to call back and try to navigate their recorded options, trying to deal with their voice recognition options, and finally press 0 a couple dozen times to be put on hold for an operator. About 15 minutes after their initial call, I finally reached an operator.

At this point I will fully admit to being a Sucky Customer, because I was slightly hungover, tired, and generally a little cranky. I was able to communicate to the operator in an irritated, but non-swearing, non-yelling manner that I did not wish to be called to remind me to top-up, and that really I was quite content with the simple reminder email.

I think part of the reason this whole situation irritated me so much was that the voice on the recording and their menu options is a very cheerful woman with a moderately heavy inner city accent, probably selected to make the service seem "hip" and "edgy." Instead it just rubbed me the wrong way.
Subscribe

  • Silly Sprint people

    I want to change to sprint so I contacted them via phone. Here’s what happened and why Them: you can join for 200.00 Me: that’s a lot of money your…

  • (no subject)

    Well,  I unofficially long my last non - grapevine tested  and advice from Facebook nurses and things.  Add it id's , it is. I'm going to harshly…

  • HOA Woes

    So I live in an HOA. Back in December, our mailbox was hit twice and we had to fix it to the tune of $150 because our HOA use uniform mailboxes. In…

  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 9 comments