Rouk (roukzeptea23) wrote in bad_service,

This happened a little while ago at target and just made me sad.

I just got married and most of the items we got as gifts were off of our target registry. We got many duplicates (we even managed to get three of the same measuring spoons that weren't even on our registry. WTF?) so we had to do some returns. The first time I had to return stuff, the lady at the customer service desk was very helpful. She explained how we needed to print out our registry so she could scan it in to return items and she was patient with us since we didn't know what to do. We also had quite a few Target cards that we got as gifts, and they were all in smallish amounts. Carrying around a lot of cards is annoying, so I asked her if it would be possible to get all of the money put on one card. She was very helpful with this. She basically just checked how much was on card [a] and then added that amount to card [b] and then paid for it with card [a] and then repeated this with all of the cards until all of the money was just on one card. It took a few minutes to do, but it wasn't too bad and she got it done. It was very good to have all of the money on one card and I was pleased by the good service she gave.

A few weeks later, we got a few more target cards and we got another duplicate gift that we needed to return. We've just moved from school to where we have summer internships, so we went to a different target this time. Since I knew the procedure from last time, I went ahead and printed out my registry and had all of my info ready when I went up to the lady at the customer service counter. When she processed the return she asked me if I had a card that I'd like the return amount put on. I said yes and asked if, while we're here, she could also transfer money from our few cards to just one card (like the lady at the other Target did before). She just forcefully said "NO!!" at me. I know that it can be done, because I've had it done before. Still, I understand if she didn't know how or if her store has a policy that doesn't allow her too. I just think something like "No, I'm sorry but I can't do that" or anything polite like that would have been nicer than her barking "NO!" at me like I was a misbehaving child. She wasn't a very nice lady and I'm sure I'll do my best to avoid her whenever I'm at that target this summer.

I've also had some bad service from Comcast. We recently signed up for internet with them so I can have happy internet for the summer. It started when I installed the software I was given. I have a mac (which shouldn't be a problem) and when I started installing the installer tells me that I need Internet Explorer and that's that. First of all, I don't want IE on my happy mac because I'm fine without it. Second of all, the version of IE they wanted me to get is no longer available for download from Microsoft. I had to search around until I finally found something who had it available to download and didn't just link to MS's page. Comcast, you should update your software and be aware of these sorts of issues! Finally, when I got IE I started the Comcast install. When it asked for our customer number, I put in the number off the sheet we were given and it didn't work. My husband called and we found out that it was the wrong number. And then a few days later when I had to call Comcast for tech support, they had our last name spelled wrong and couldn't find us at first. I was also a little put off by the installation guys who came by, and while they were installing the modem (I say "install" but it was more like plugging in a couple of cables to the tune of $20) they kept talking to each other in another language. It seemed unprofessional and rude to be conversing in front of a customer in her home in a language she doesn't understand about who knows what. It wasn't too bad, just a little weird. It's mostly a bunch of little things, but the IE thing really annoyed me. :(

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