I'm not a fan of wasting large amounts of money (as in when I try to put it together and break it!), so i paid the smaller amount to have it delivered and set up for me. There wasn't a convienant delivery time until Saturday the 20th. No big deal... I can patiently wait! I was nearly jumping out of my skin while I was buying it cause I was caught somewhere between being really excited and really not okay with dropping that much cash... I am not a spender :) And wait I did. I have been itching to try out my new toy, but I waited until the 20th. Got the call on Friday night saying they'd be there between 9:30 and 11:30. So, I sat and waited (and did laundry, and other fun stuff) until they showed.
11:25, and they pull up. Yay!!!!
I let them in and they bring it down to the basement as I asked.
And then they say goodbye.
Umm... I said... I did pay for the set up too. They informed me that it was a different company that came to do that and I had to call the store for details. So, I called the store. I explained that I was unaware the set-up was different, and asked what I had to do about it. They said someone should have called me, and they would look into it and call me back.
It's now Tuesday, and no call back. So... I go back to the store in person, and seek some help. I again explain that it was probably my fault for not paying attention while I was buying it... but I would like it set up soon, and I'm more than a little disappointed at how the man who answered the phone basically blew me off. He called the assembly people and left them a message, and assured me that they would call me Wednesday. It's now 10:30 on Wednesday night, and no call. Hmm.
I don't blame the store for the miscommunication... I'm sure that was me being excited. But when it was discovered, they have done nothing to convince me that they actually care that I get what I paid for. I don't expect much, but the fact that I've now been blown off twice is a little upsetting. Especially since I was assured I'd get a call today. Don't make promises unless you're going to pretend to follow through. The least I would expect is a call asking if I've gotten anywhere- Since I did make it known I was not thrilled by their service. And I was a good little customer, and spoke calmly and rationally, even taking ownership of some of the responsbility!!!!
I just wanna play with my toy!!!!!