Tracey (fooltheworld) wrote in bad_service,
Tracey
fooltheworld
bad_service

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more taco hell

The KFC/Taco Hell story below reminded me of a previous adventure at the same establishment. I went through the drive-thru and ordered a bean burrito and a large drink. Simple, yes? I pull around and receive a sack so I wait. Window girl comes back and the following exchange occurs:

Window Girl: did you need something else?
Me: yes, my drink please
WG: you didn't order a drink
Me: yes, I ordered a large diet soda
WG: no, you didn't order a drink
Me: um, yes I did, I ordered a bean burrito and large soda
WG: no, you didn't order a drink
Me: look, if I didn't order a drink then you overcharged me for the burrito because my total was $x.xx (I am looking at receipt which clearly shows a burrito and a soda)
WG: ma'am, you did not order a drink
Me: would you like to see the receipt?
WG: yes please
so I hand her the receipt and she stands there staring at it, and I know that she wants to fall through the floor because she is wrong but dammit stop staring at it so finally I yelled* at her (only time I have EVER yelled at someone in service)

THIS IS TACO BELL, NOT BRAIN SURGERY, GET ME MY DRINK NOW PLEASE!

She finally gets me my soda and never even apologizes. Argh! I get frustrated just remembering that day, LOL.

ETA: Clearly, "yelled" means a different thing to some people. I wasn't red in the face, veins bulging, spit flying. I just raised my voice. And even if you think I am terrible, horrible no-good, very bad person for getting frustrated I still maintain that I received bad service up to that point. :p
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