Aladara (aladara) wrote in bad_service,

Bad, dangerous service

An earlier post about cars reminded me with an ordeal I had with Tires Plus (now En-Tire) in my hometown, which was Lawrence KS (I've since moved away).

One day a couple years ago, I was driving my dad to the eye surgery doctor (if there's a name for that, I don't know it, lol) to have cataract surgery. Naturally he wouldn't be able to drive afterwards, so I drove from Lawrence to KC in my good ol' dependable Ford Taurus. On the highway, I noticed that my brakes felt funny. I mentioned it to my dad, who advised me to take it to Tires Plus after the appointment. So he had his surgery, we had some nummy nummy Chinese food at Joy Luck (you KC residents may know what I'm talking about), and then we drove back to Lawrence.

Right as I hit town, the brakes failed. Not the scariest moment of my life - that one's still coming - but it shook me up badly. Nobody was hurt and I didn't hit anything (thank God) - I just pumped the break until it started to respond again. I drove my poor, crippled car to Tires Plus, told them what happened, and called my mom.

When we picked up the car, they told us they drove it around and "couldn't find anything wrong", but they did replace a break pad. Fine, great. Give me my car back. As soon as I got in and started driving, I realized the problem was in fact not fixed, but it was improved - and I was too young/afraid to take it back and complain.

A few days later was Easter Sunday, and I remember this because I was in a hurry to get back to Manhattan for church (being a good K-State student). We got on the highway with my parents behind me and took off for happy fun land. I got kind of far ahead, so I was driving driving driving yay.. and the breaks went out AGAIN on the highway. Cue Scariest Moment Ever. I was going 75MPH and I could NOT stop my car.

Long story short, I did stop the car again with no injuries or crashing, my dad drove the car to his office - and when HE realized what was going on, and the breaks went out on HIM, he got very, very angry. We ended up leaving it in his parking lot in Topeka and took my mom's car to Manhattan, and then Daddy drove my car home the next day and took it to Tires Plus.

Needless to say, when he told them what happened, the manager fell all over himself apologizing and trying to make things right - which was nice. The mechanic who blew me off was summarily fired, and I live to tell the story with my car, whose breaks work just fine now. ^_^

Let this be a lesson to you, ladies.. NOBODY knows how your car runs better than you! If something feels wrong, fight with the mechanics until it feels right again, or it can mean your life - or someone else's. Don't let some "manly man" tell you that you don't know jack about cars. Give it to 'em right in the face! ^.~
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