_otravez (_otravez) wrote in bad_service,

Near my house there is a very delicious vietnamese restaurant. I've been going there for years with my family. They have such good food! Ah! Years in a row, they've ranked as one of the best restaurants in the area. And their food is very cheap for how good it is... 6-8 dollars for a big serving of food.

Every time I go there, the service is really good. I rarely eat there. I usually get it to go. They're a very quick and businesslike place. They come over, greet, take your order and less than 10 minutes later you've got your hot fresh food.

Yesterday during a break between my classes, my boyfriend and I went to get lunch there. We decided to eat there since we didn't want to have to eat it at school. We waited a minute, got seated. The waiter [who is a family member of the owners and has worked there since I've started eating there] brought us water. A minute later, he comes over, brings us menus, sets the menus down on the table and says, "Are you ready to order?"

Yeah... before we even get to open the menu he is pushing us to order. There were two other couples in the restaurant. It's not like they were really busy. But whatever. My boyfriend says no. The waiter just stands there. I always order the same thing, so I was ready. My boyfriend however, has only been there one time and didn't know. He felt rushed, so he opens his menu, picks what he got the last time, and we order drinks. The waiter looks really angry at us for some reason. He quickly brings us drinks and about five minutes later he rushes our food out. I whisper, "Okay... you know... that's kind of weird... he didn't even let us look at the menus and was rushing us to order." The boyfriend says, "That is weird.. but whatever." We eat, the bill comes. The owner's wife is the one who brought the bill. She's generally a very nice lady. This time, she stands at the table waiting for us to give her money. The boyfriend is now fumbling with bills and puts a 20 onto the tray. This was about a 15 dollar meal. She smiles, says thanks, and walks away. Our waiter comes over, takes our plates and dissapears.

Now, the entire process seemed like they were trying to rush us. They insinuated that we were leaving a 5 dollar tip when the entire process was just weird and took about 15 minutes... it was just weird. I mean, he was going to leave a large tip. He always does. But the both of us were just very confused and ending up leaving. Was this weird to you, or just us? I've been going there for YEARS. They all know who I am, and my family. They always give us excellent service when I come in with my dad, grandparents or aunt and uncle. This time, they just gave us very rushed service without any real attempt at being polite.
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