bellefior (bellefior) wrote in bad_service,

"Lending a Helping Hand"

The apartment building where I live has a "concierge" (fancy talk for a security guard). Basically, his job is to watch the security monitors, deal with any problems and the building superintendent, open the storage areas if necessary, make sure the loading dock doesn't get blocked, and yes, hold the door open for residents if need be and say "good morning, good night" etc. My condo fees every month go, in part, to pay his salary (and those of the other concierges). So the doorman is essentially a perk that I pay for. Being involved in customer service oriented field myself, and dealing with the public all day long, I know that their job isn't always the greatest especially when people will treat them like a-holes just because they are the doorman. So I always go out of my way to say, hi, how are you doing, etc. etc. and make an effort to be friendly.

We have a new day doorman. The last one we had was a doll and would do absolutely anything for you, which was why he got a huge tip from us at Xmas. The new doorman has been there for about the last month.

I walk into my building today, carrying two pizza boxes (food for my hubby and his friend who were painting the apartment), three plastic bags (one with calzones; one with a putty knife that they needed from the hardware store; and one with a bottle of soda) slung over my wrist, and my purse over my shoulder. You get the idea. The new doorman sees me fumbling to open the main entry (outer door)while he is sitting at the desk doing absolutely nothing, and makes zero effort to grab the door for me(all the other doorman will pretty much do it for you automatically). He then sees me come into the lobby--loaded down with bags. I figure that he will do the normal courteous thing and just get up and key the lock on the second door between the out lobby entryway and the inner foyer because it's pretty obvious that my hands are full.

Obviously, expecting common courtesy or even common sense was too much. Because he watched me come in loaded down with bags, saw me fumbling around trying to find my electronic key pass, and I hear him mumble barely audibly "oh, no keys?". Now while I did have keys, it was a virtual impossibility try to grab them and open the door without dropping boxes. What I should have said to him in reply was the obvious "no I have keys, but no free hands" but I was so preoccupied trying to find the keys and not drop everything that I said nothing (though plenty was going through my head). By the time he decides maybe it might be helpful to get off his a$$ and help me, I've some how managed to get the keys into my hand w/o dropping everything, open the door, and make my way over to the elevator to go upstairs. He was just starting to rise out of his seat when I keyed the lock. I was really pissed about it and when I got into the apartment, it showed and I had to explain to my husband and friend what had happened to piss me off.

Was I expecting too much that he provide a service that is part of his job?
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