Creami Cannoli (creamicannoli) wrote in bad_service,
Creami Cannoli

Gold Country Inn, Placerville, CA

Another post about bad hotel service reminded me of this BS I went through this past Christmas.

A month before we needed to stay there, we had made reservations. Actually my mother-in-law did, as they were paying for our room as a gift to us. It was arranged that they would hold a non-smoking, downstairs room for us because of the two kids (ages 2 and 3). It was also agreed that they would bill the in-laws credit card for it. All we had to do was check in and pick up the key. My mother-in-law spoke directly to the owner of the hotel. They stay there every time they have to use a hotel in Placerville. It's not like the owner doesn't know them.

We get there at 12 midnight after a very long drive and hubby goes to check in and get the key. First thing is the owner says we have to pay up front for 2 nights. My husband is pissed, so starts to write a check so we could get the kids inside and in bed. The owner then says he won't take checks, only cash. MY husband is starting to get upset and comes out to the car and grabs our credit card. No way is he giving the guy straight cash. So we get the key, and the room was a smoking room. The owner also bitched at us for bringing KIDS to stay there, saying that we would cause all sorts of trouble and that we would be asked to leave if my kids couldn't stay quiet.

I have stayed there before with them and they were quiet and there were no problems. So WTF? AT this point I tell hubby not to get the stuff out of the card and call the credit card company to block them from being able to take any money from us. I had walked into and then directly out of the room, while the owner was there. The owner hadn't even given us a key, he had just walked us to the room, that had all windows WIDE OPEN at midnight, and shut them for us. That was strange to begin with. So he heard me tell hubby that and got bitchy and started yelling at me that we had to pay, we had messed the room up. Let me repeat, I walked IN,smelled the seriously over-powering smoke smell, and walked directly out. Did not touch one thing. The owner turned the lights on, closed the windows, and then closed the drapes.

So as hubby is getting one of the kids back in the car, I am on the cell phone with information finding a hotel that we could stay at and was quick to get to. We ended up at a Best Western, and it was awesome! I called and explained the situation and when hubby checked in, the night manager was just amazing and very helpful. She got hubby calmed down and in a better mood.

So the next day, after telling the in-laws what happened, my Father in law goes to Gold Country to have them take his credit card info off file and find out what happened. They lie to him, saying we pulled in and demanded all sorts of weird stuff, like a pair of cribs and other off the wall stuff, and that we had messed the room up before we left and they needed to be paid. Father in law then brought my hubby in, and the guy saying all of the shit suddenly backtracked and started stuttering and admitted that he was lying and that he had just not wanted to deal with us, and had rented the reserved room out to someone else.

I do not suggest ever staying at that place if you go there and have small kids. It was just bullshit. And to top it off, they actually did try to bill our credit card a week later but was unable to do so. Hubby and Father in law both called in as soon as they left and notified the credit card companies about the situation. Sorry if this is a tad incoherent, I am still annoyed when I remember the whole thing.
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