Mikazuki (naishinnou) wrote in bad_service,

Cingular sucks

This happened a few minutes ago and first thought when she began screaming at me, "This is soooo going to Bad Service." I even had the window open as she began screaming at me.

I am not going to pay over $800 in fees to Cingular for an account that has been cancelled since October 2005 when I owed a ZERO balance. I never signed any contracts with Cingular to extend my service with them. I waited for my AT&T contract to end before terminating my account with them. It's not my fault that AT&T and Cingular branches don't talk to each other. As far as I'm concerned, my account AND service agreement was with AT&T and when Cingular and AT&T merged all I had was shitty service (like my phone going into roam from one room into the next or no service on a certain stretch of road despite a cellphone tower being on the same stretch of road). When I paid my bill online (on the Cingular site) they (Cingular) would call and tell me they NEVER got my payment (despite the online site showing a payment WAS made and WAS recieved). I waited until October to cancel my service so someone explain to me, how all of a sudden I owe over $800 to Cingular for cell phone service from November 2005 to March 2006 when the phones HAD no service?

And the woman on the phone wouldn't listen to me at all and kept screaming that I DID sign a contract with Cingular after the merger. I NEVER signed anything, let alone recieved any such contract. She was bitchy and not helpful at all and continued to scream at me while I tried to explain to her what I explained above. Finally I told her, "I'm sorry but I don't talk to people who scream at me. I'm hanging up now" and hung up on her. I should have told her that I'd be posting it here in Bad Service.
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