Hope (snowowl) wrote in bad_service,
Hope
snowowl
bad_service

I decided to return a skirt I'd purchased at Marices because once I got home, I realized that it had a billion little threads coming out of it in the underlayer of the skirt that I hadn't noticed while trying on.  For $36 I'm not going to wait around until it frays itself to pieces.

As I enter the store, I smile at the cashier, set my bag on the counter, and tell her the reason I am returning it.  Saying nothing, she nods and scans my reciept.  That's when the fun begins.

Her:  Can I have your phone number?
Me: Uh, why?
Her:  It's just corporate policy.
Me: ...Why the policy?
Her:  Huh? *confused, slightly annoyed look*
Me:  I really don't want to be bothered by telemarketers.  *smiles to try to ease the tension*  You can't be too careful, y'know?
Her:  Fine, then you need to fill this out.  Put your name and address at the bottom.
Me:  Ma'am, I don't mean to be a nuissance, but --
Her:  LISTEN, if you want to return an item to this store, you have to fill out this customer information.
Me:  *slightly taken aback*  ...Okay.

I made up an address and put it down.  I guess she was just following orders from higher up, but her tone was very rude and forceful.  It was almost like she suspected I was trying to out of giving away my personal information because I was running some kind of scam on the store. O.o When I finished, she asked if I wanted to look around for something else instead. I was quick to tell her no thank you, I'll just take cash.  I'm not giving my business to a store that doesn't respect its customers.
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