What's even better is when you talk to a supervisor (after the first lady lectures you for five minutes simply because you slip up and drop the F-bomb because the stupid bitch says "It's only $13.50 in charges, it's not that much to worry about!" OMG RAGECAR BLING BLING) and are told "NO YOUR PHONE COULD NOT HAVE BEEN HACKED ITS IMPOSSIBLE ZOMG YOUR STOOPID AND DONT KNOE HOW TU WERK YR FONE ELEVENTYONE11!!!"
Then call back five minutes later and get another person who says "Yes, it sounds like your phone has been hacked, let me put you in touch with our Network Fraud department."
I swear, competency and niceness are not required for Sprint's customer service, though when you do find someone who IS both competent AND nice, it's definitely worth putting up with the bullshit.