erice30 (erice30) wrote in bad_service,

Bad Service at Pizza Hut

Ok, never posted here before, but this is worth it. I called our local Pizza Hut last night and decided to have it delivered to my house. No problem. I call them up, order a medium Pan Pizza and an order of Cheese Garlic Bread. Total is about 13 dollars, and I ask to pay with my credit card. Give the guy the number over the phone, and the expiration date, and all is set.

About 25 minutes later, the delivery driver arrives. I meet him on the porch, and he says he needs to see my credit card and drivers license. No problem, though I've never been asked this on a pizza delivery from anywhere else before. I go in the house and get the items and come back outside. He pulls out a credit card imaging maching and takes an image of my card - again, no problem, stores do this all the time when they don't swipe the card. I understand they need this in case something is not entered correctly in the computer.

Things go downhill from here - he copies my Driver's license number onto the card image - I think this is odd, but I can't say for sure at the time if they are allowed to do it or not, so I let it go. I sign my receipt, add a tip, and he breaks off the top copy of my receipt and hands me the receipt and the order. I ask the guy for a copy of the credit card image, and he tells me that I don't get one - this annoys me and I let him know that I should get a copy. I'm annoyed, but I let it go and take my order in the house. My wife and I get plates and this is when I realize the guy has delivered two pizza boxes, and two small bread boxes - obviously more than I ordered. I open the two boxes and one is my pizza, the second is an order of wings. Let's note that it's now late at night, and as much as I like wings, I'm just not in the mood for them.

Here's where things get very interesting. We are eating out pizza and there is a knock at the door - it's the Pizza guy. "I gave you an extra order of wings - can I have them back" - WHAT? I am thoroughly pissed at this point - hand the guy his order of wings and finish my dinner.

What was wrong -

1. It's not sanitary to deliver something to someone's house then come and take it back and deliver it to someone else. I'd like to know that my food was not contaminated or messed with by someone between the pizza shop and my house. I guess if I ever order from there again and I get a Pizza with a few slices missing, I'll know this is a common practice at this location.

2. I looked it up - It's against Visa rules to write down a driver's license number on a credit card sale. Serious chance of identity theft here.

3. If you are going to take an image of my card, I should get a copy of that receipt as well.

I have called Pizza Hut corporate and filed a complaint and also let Visa know of the violation of their practices. Corporate agreed that taking the wings back after they were delivered was not a good thing. I'm supposed to hear from a district manager in the next few days. I'll keep you posted.
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