Turn My Lips Blue (cocacola_sorrow) wrote in bad_service,
Turn My Lips Blue

Ok, first off this is by no means bad service, but more "what the hell just happened?" service.

I bought a Creative Zen Micro mp3 player in June of 2005, which started playing up in late October.. the sound was all crackly and distorted unless I twisted the headphones a certain way and held them down (I tried more than three sets of headphones).

Finally, I got off my arse and rang the company and they sent me out an RMA application form, which I filled out and mailed off. I got emailed my RMA number a day later. Anyway, I sent off my broken product in the middle of March 2006.

I never got a conformation email saying they received it or how long it would take to fix. I did not hear anything for three weeks, so I rang the company and some Indian guy with a VERY strong accent and quiet voicetold me they had received my player, they were working on it and I could expect to recieve it in 5 to 7 days. Fine...

I went to Uni and at about 2 o'clock, I had a lady ring me from Creative, telling me they were replacing my mp3 player and it should arrive today and what colour did I want, as they did not have pink in stock.

What happened to 5 to 7 days before they would send me my old one back? Huh Huh?
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