.... she's making little frogs. (kikayume) wrote in bad_service,
.... she's making little frogs.

  • Mood:
This is easily the worst service I've ever recieved.

My boss asked me to overnight a package to our owner in Florida this morning. I don't usually ship a lot of things, so this was a new adventure to me. There's a small shipping place that's right across the street from us, and I like supporting local businesses (like ourselves), so I went in to see them.

I went in, and there are two guys in there. One seems like a new guy (the older guy is showing him how to work the computer), and they're relatively pleasant to me. They measure my box, put in the zip code, and announce that the shipping will be around $88 for FedEx, around $78 for UPS, and around $60 for USPS for next day delivery, on a Saturday.

At this point, I'd like to add that the box was smaller than a shoebox, and weighed a little over 9 oz. It was prepackaged, taped, etc, basically all they had to do was throw the label on it and dump it off with the correct person.

I have to admit, that I was't sure about this, but it did seem very steep. Since I'd only brought $40 from the office with me, I told him that I was going to go and try it at the post office. And he said, "They are going to be exactly the same!"

I left, and went to the post office.

The same package was shipped there with next day delivery and confirmation for $18.00.

The guys had seemed nice, so I thought at this point that maybe their scale was off or something, because seriously, nobody would dick their customers over that badly. Or so I thought.

I went back in, and he immediately scowled at me. I said, "I'm sorry to bug you again, but I think your scale may be miscalibrated..." and I explained to him about the price difference. Man, he exploded from behind the counter, yelling at me that he was running a business, and didn't I mark stuff up to make money at my business, etc and so forth. I should have just left at that point, but because I'm dumb, I asked why he had told me that the post office would be the same, and he started yelling that that wasn't what he'd told me, and that I needed to get off his property.


So I left. Needless to say, we're not using them anymore.

Don't get me wrong, I apprieciate that people have to make money... but 200% markup for putting a label on a box? Yowch.

Fedex.com gives me a quote of $50.88 for their delivery of the same box, and UPS gives me $51.97 (which I admit, I may have entered something in wrong, but that still seems like a huge difference.)
  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded