Ok...an hour later, we go and are told (by some guy who was whining to a co-worker about not getting to go on his break) they're not ready yet. So we wait. Fifteen minutes laters, some young guy brings my mother's glasses out. She tries them on to find out they weren't adjusted. So she tells the guy and he takes them into the back to adjust them. Fifteen more minutes later, he returns with the glasses...
but they're broken in half.
He said it was an 'accident,' but he wanted us to pay for the service. *laugh* we didn't. So he tried to offer us another pair of glasses for my mother. We call for the manager who only defends the co-worker's offer.
We left and ended up goings to LensCrafter. *groans*