Hands of an Assailant (eyesofavictim) wrote in bad_service,
Hands of an Assailant

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Hey, first-time poster. Hopefully last?

So there's this small chain of sandwich shops in Rhode Island. Their subs are delicious, and their restaurants don't smell funny like Subway. Usually I am very happy with the service. Yay. Except this last time...

I walk in and the place is empty of customers except for one guy waiting for his order. I stand at the register and wait to take my order and the cashier doesn't notice me for a while because he's sitting down a few feet away scribbling doodles with a pen. I finally say "Excuse me" to get his attention and he looks up and goes, "...Oh." and takes my order.

This is the part where I tell you my order is NOT TOO COMPLICATED. A medium soda. A small turkey sub with just provologne cheese and pickles. One small bag of chips. The usual. Woo.

He types my order into the register and then stares at me for a second. I stare back, waiting for my total. He keeps staring, looks around, then finally says, "What?" To which I reply, "Umm...I need to know how much my order costs." He does the blank stare thing again. Then he does the "...Oh." thing again. So he gives me my total and I stand back and wait. And then I wait some more. And then some more.

Meanwhile, behind the counter, the cashier has gone back to sitting down and scribbling while the cook is filling out the other customer's big order. Finally I walk back up to the counter and ask why haven't I gotten the cup for my drink yet? Cashier Man does the blank-stare-and-"...Oh." thing again. So I get my drink and sit down nearby and start eating my chips while I wait. Then Cashier Man says "Hey." to me. I look up. He asks, "Um...What was your order again?" OMG. You've got to be kidding me. But hey, whatever. I have time to kill. So I tell him my order again and he says "Okay." and I go back to eating my chips. Mmm...chips.

Five minutes later (which is usually the amount of time it takes for them to complete my pathectic little sandwich) I get yet another "Hey." I ask what's up, and he asks, "Okay...what was on your sandwich again?" WTF. But hey...I'm a very spineless polite person, so I tell him again without getting mad or anything. Woo.

Finally, FINALLY, I get my sandwich. All in all, from ordering (the first time) to receiving, it took 27 minutes! Seriously. Why it took so long was beyond me...it's just a roll with cheese, pickles, and turkey in it. I thought at first that it was because the customer before me had such a large order, but there was ten or so minutes between the finishing of his order and the receiving of mine.

On my way out, I slip the usual two dollars in the tip-jar. I'd say that's a pretty generous tip for a meal that cost barely five dollars, wouldn't you? Yet Cashier Man sees me put it in, looks at me and goes "Two bucks?" as if I've just kicked his baby. WTF? Even the cook looked up at him like he was nuts. I left without a word.

Am I being too harsh? I always try to understand that people in the food service business are often overworked, but this was...confusingly bad. I don't know. Guh.

EDITED TO CLARIFY: Holy crap, people. I tipped because I've worked in a sub-shop before. Guess what? Cashier Man doesn't get a special tip-jar...the tips are POOLED. That means that my two dollars goes to EVERYONE working there, including the cook and the lady who was sweeping in back. Why should I be a bitter brat and snatch the money away when those two people, who my money will ALSO be going to, have done nothing wrong? So, please, stop commenting over and over "OMGWHYDIDYOUTIPUSUCK!" and even going so far as to E-MAIL ME (WTF!) about it, okay? Okay.
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