Nothing so much about the general quality, but just the terrible customer service I've gotten.
My first complaint would be about my dentist, who I have to say does decent work, but man, he turned me into a nervous wreck when I got there. (Ironically enough, this is another Gentle Dental)
I'm deathly afraid of dentists, and told him that at the beginning of the appointment. He just grunted. we went through the whole normal check up thing, and then he grabbed my jaw and forced me to look in a mirror while he chipped at my teeth. He just grunted look at this disgusting cavity! Ew! your teeth could be so nice if they weren't such a gross color and if you didn't have this nasty cavity.
He just went on and on and on and on about that. It was my first (and if I have any say in it, last) cavity. He made me feel absolutely disgusting about it. I just wanted to run home and scrub myself all over just because of how dirty I felt.
I wasn't exactly thrilled to go back there to get my filling, and they left me in the damn room alone for about 45 minutes, and I'm not entirely sure the lady assisting him completely understood english, which is fine, but no excuse not to answer my questions.