My husband and I were on our way home from christmas vacation on the 27th of december 2005. We decided to go through the drive thru at Carl's Jr in WIlliams because we were hungry and the kids were asleep. We have the same order every time.
Hubby: Double Western COmbo meal, no western rings with a coke.
Me: Santa Fe Chicken Sandwich combo with criss-cuts and a coke.
Pretty easy, no other place has screwed it up.
I notice on the order screen that it says 'western ring .30 cents'
Hubby asked for NO western rings on the burger. So I ask them why it says they are charging us for it. They say they are not, I told them it is showing up on the screen that they are. SO we finally pull around to the window and they take our money. I tell them that I want my receipt and they would not give it to me. They said to pull ahead to one of the waiting spots and someone would bring it out. WTF? So we do, and no one comes out. I go in and ask for a manager and my receipt and he says that they cannot find it. FUCKING LIARS! I was pissed. I left and as we were leaving, I looked at my Santa Fe Chicken Sandwich and it looked like someone had spit in it. I threw it way without eating it.
That was just uncalled for. Yes, it may only be 30 cents and if they had not tried to lie, and then "lost" our receipt it might not have been a big deal. But I am pretty sure that they spit in my food and that was gross.
I have worked many, many years in fast food and have never treated customers like shit for questioning their mistake on the charges. They should have not been a charge for NO western rings. But whatever. Just be careful if you ever end up having to eat there. You don't want to piss them off.