So I told him I would like to be transfer to their Dental Department. He ignores this request again and ask me if I was sure if I was part of their network and ask for my information yet again. So I had to slowly explain to the agent that why I'm calling was to try to find out how much is the contracted rate for a teeth cleaning because the dentist could not quote me over the phone and how this is part of the Dental Savings Program within the company. He then asked me if I wanted to be transfer to the Dental Department?
*headdesk*