sweetbums (sweetbums) wrote in bad_service,

Horrendous service.

My boyfriend's birthday was yesterday. We decided to stay in last night and ordered dinner via diningin.com. Just yesterday, we got a diningin.com booklet in the mail that had all of the menus of participating restaurants in it.

We chose a bbq place that is about a mile away from us. He got a steak tip entree and I got the full-rack memphis pork spare ribs wood smoked platter. On top of the platters section it says "all platters include baked beans, cole slaw, cornbread and watermelon". Mine was $24.95 and the boyfriend's was $17.95. With tax and tip and the delivery fee, it was over $60.

Ok, delivery took about an hour and 15 minutes. That was fine. I brought the food up and we opened it and discovered that my ribs didn't come with any sides. I called diningin and told them and the man said "well, do you want us to redeliver it?" I was kind of shocked and said "YES, I ordered and paid for them so why wouldn't I want them?"

10 minutes later, he called back and said he called the manager at the restaurant and the manager said the wood smoked platters don't come with sides. I said "that's funny because I have the menu right here and it says that it does". He looked and said "oh, it must be a menu error on our part. The sides will be delivered in 30 minutes or so."

We were pretty bummed but I tipped the driver who came back again because I felt bad for him as this wasn't his fault. Seriously, for a $60 dinner, we expected better service.

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