にっきい (legomyelfboy) wrote in bad_service,
にっきい
legomyelfboy
bad_service

Phone Banking Woes

I hate using Telebanking, but I can't pay one of my CC's through the ATM. It's either the phone or the internet and I don't trust my computer with my banking information ><

Anyways, call up the Voice Recognition System (I hate it, but it automatically logs you in there and not in button pushing option). I go through their speil and I've never had a problem ever before, until now, when I went to confirm the bill payment.

Automated Voice: So you want to pay X company from Y account in the amount of thirty-two dollars, today. Is this correct?

Me: Uh, no. O_o

AV: Oh, what would you like to correct?

Me: The amount.

AV: Please state the amount you would like to transfer.

Me: Fourty-two dollars.

AV: Alright, let me confirm. So you want to pay X company from Y account in the amount of thirty-two dollars, today. Is this correct?

Me: *a little irritated* No.

AV: Oh, what would you like to correct?

Me: The amount.

AV: Please state the amount you would like to transfer.

Me: Fourty-two dollars.

AV: Alright, let me confirm. So you want to pay X company from Y account in the amount of thirty-two dollars, today. Is this correct?

Me: *annoyed* NO.

AV: Oh, what would you like to correct?

Me: The amount.

AV: Please state the amount you would like to transfer.

Me: FOURTY-TWO DOLLARS. (said it a bit louder incase of bad reception or something).

AV: Alright, let me confirm. So you want to pay X company from Y account in the amount of twenty-two dollars, today. Is this correct?

Me: OMG, NO!

AV: I'm sorry, I'm having trouble understanding you-

Me: I'll say.

AV: Let me transfer you to our push button menu (I can't remember what it was called).

Me: Good grief.

Automated push button menu comes on, and I have to enter in all the information from the beginning but atleast it understood me.

Not the worst service, and really no one's fault, but annoying (and funny) nonetheless.

In what world does twenty sound like fourty? I can see thirty and fourty since they both have a erty end and the pph sound and th sound could be confused but twenty sounds a little harder than fourty Oo. I think someone was fcking with me ahaha, and laughing it up.
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