tiker_tape (tiker_tape) wrote in bad_service,
tiker_tape
tiker_tape
bad_service

This post (http://community.livejournal.com/bad_service/640563.html?style=mine) reminded me of a similar experience I had with my credit card company and postal service.

Background:

We moved to our new house in April. This was in a brand new development with mass mail boxes on one of the main intersections. This is becoming the norm in Ottawa, though I don't know about elsewhere. Since the developement was still being built, Canada Post provided us with temporary boxes that the builders periodically moved around. As sections were completed, permanent boxes were but in and service to the temporary boxes was cancelled. In about September, the townhomes at the end of our block were complete and they got permanent boxes. Apparently, someone at Canada Post decided that our house was to use the same mail box and cancelled service to the temporary box without granting us access to the permanent boxes. We thought nothing of this at first, until we realized that we hadn't been receiving any bills. We call Canada Post and get the matter settled, but by then the damage had been done.

At just about this same time, my bank recalled all credit cards beginning with a certain four digit series. They sent a letter advising of this, and then sent the new card and cancelled the old. The whole prcess would take some time and the old cards would stil be useable until the middle of November.

Now, I rarely use this card, but come Christmas I needed it to buy presents. I go to use it and it's declined. Okay, I check the account and it shows that my card is just about maxed. I pay the card off on-line. There is no mention of the site that my card is no longer valid. Two days later I go to use the card and it is again declined. At this point I'm a bit mifed, but figure that because it's Christmas the banks are running behind on the processing of payments. I get the presents with other cards and put everything out of my mind until after Christmas. My online account tells me that I'm in the clear (again, no mention that my card is invalid), so I go to use it for a purchase. Again, it's declined.

So I call the bank who direct em to the credit card company. This is the gist of the conversation:

Teller (T): Thank you for calling Card. May I have your card number?
Me: Yeah, it's X.
(Various security checkpoints)
T: What seesm to be the problem?
Me: *Explains that my card doesn't work*
T: We recalled the cards with those numbers. Did you get the replacement?
Me: Uhm ... no ... Why didn't you let me know this?
T: We did. Didn't you get the letter?
Me: (thinking: no dumbass, why would I be calling if I had?) ... no. Can you assign me a new card?
T: Are you sure you didn't get the card?
Me: No. Is it showing as activated? (Fearing that the card had fallen into someone else's hands)
T: Okay, we'll cancell the card and issue you a new one. Now, you're sure you never got the card?
Me: (*getting fustrated now*) Yes, I'm sure!

Believe it or not, this continued for a bit longer before he finally agreed to send me a new card. I mean, what did he think I was going to do? Activate the old card as soon as I got the new one?

SO he had the card sent off to my bank branch so that I could pick it up in person (and have my I.D. verified).

Really more annoyance than suckage, but still ....
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