I find it's better to be somebody else (cabsy) wrote in bad_service,
I find it's better to be somebody else

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I had to join, because I'm seriously annoyed and need a place to rant about this -_-

I spent most of my afternoon being jerked around by the medical community. I have a specific kind of cyst/abcess, and it has to be packed with gauze. I had two referrals, to a general MD and to a surgeon. Well, I had to see one or the other today, and I call the MD's office. We're not seeing new patients for at least a month, she says, even though you have a referral from the ER. I call the surgeon, and he's out of town until at least Thursday. Now I'm worried, because I really don't want to have to go through the phonebook, which is what I ended up doing anyway. I called a walk-in clinic, and explained what I needed done, and they said "Yeah, no problem! We can do that!"

In case you've never been to a walk-in clinic, usually the wait is horrendous. After about an hour and a half of waiting, which I expected, the nurse calls me back for vitals/diagnosis. I started to worry when she had no idea what I was talking about, and she didn't even bother to write it down. Uh-oh. After another half hour, the doctor comes in and says "there's no way we can do that here! We don't have anything for THAT." It's not a complicated thing, though. It requires some 1/4" gauze and a gauze pad. Most general MDs have things like that in office. This is the first time I've EVER been somewhere that didn't. They were nice enough to call the other two walk-in clinics, but since they hadn't written down what was wrong, all they could ask was "Can you pack some kind of thing for this young woman?" which just confused the hell out of the various nurses and receptionists and they all said no.

So then they call the ER. I don't want to go back to the ER, they're much more expensive and this really isn't an emergency. I feel bad wasting an ER doctor's time when they could be seeing to people who are actually in an emergency situation. The ER faxes over my chart, and says that it's fine for me to come over and they'll do it for me. The nurse hands me my ER chart, and then says "Make sure you take this with you, because they couldn't find it." What? If they couldn't find it, how'd they FAX IT TO YOU? Please don't blame another doctor or nurse for something to make yourself look better! After two hours, I can finally go to the ER, and at least the doctor's office was nice enough to tell me that they guessed there was no charge. Gee, thanks.

All this resulted in me having to miss work again, since I would have got there 3 hours late for a 6 hour shift. At least my coworkers aren't affected if I have to miss, or I'd be even more pissed.

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