アンジェリーク (sweet_charade) wrote in bad_service,
アンジェリーク
sweet_charade
bad_service

Okay, I'm getting really fed up with the Blimpie on campus. I go there more or less every day for lunch, since it's one of the few places I can use my meal plan that's healthy and delicious. However, I am getting so ridiculously fed up with the people who work there.

Usually when I get there there are a ton of people, since everybody gets out of class at pretty much the same time. So it makes sense that when they're ready to take my order, they'll, you know, say something, right? 'Cause normally they just stare at me and then get pissed off when I don't realize OH MY GOD THAT MEANS ORDER NOW GEEZ. I mean, it would sort of make sense if I was the only one there, but it's hard to keep track of who has ordered already and who hasn't and what they're doing. So I get really confused by the staring thing.

When they're not staring at me, they're usually very... curt. I mean, yeah, I'm a customer and not their best buddy. But I wish they would just be a little nicer to me. I try REALLY HARD to be a good customer. I worked at Wendy's over the summer, so I know how it sucks when you give your best effort and people are assholes. But they aren't giving their best effort, or any effort, it seems.

Today was pretty much the last straw, though. I get to the end of the line, and the girl who rings me up/gets drinks is on the phone. She says "Turkey?" I say "No, ham and swiss." She asks me if I want the combo. I say yes. She asks me if I want the combo, again. I say yes. No big, she's on the phone. She rings me up, gets off the phone, and stares at me.

Me: Er... Can I get my drink?
Her: *gets cup, stares at me*
Me: ... Mountain Dew Code Red, please.
Her: *fills cup with regular Mountain Dew*
Me: ... I wanted Code Red.
Her: *glare* Next time you need to specify, or I won't know what you want.
Me: But I specified Code Red!
Her: *silence*
Me: ... Not regular Mountain Dew.
Her: *silence, STFU-look-of-d00m*
Me: *glares and rolls eyes, thus marking the FIRST EVER INCIDENCE I was anything but polite to them*
Other Employee: *apologetic smile* Next time you might just say "Code Red" instead of "Mountain Dew Code Red", since sometimes we don't hear it.

I'm just... so frustrated with all of it. That's probably the worst it's ever been, but they're like that fairly often. (Since it's a small Blimpie on a college campus, it's almost always just those two girls working.) After the drink thing, I went over and sat down and wrote them a letter. I couldn't bring myself to actually give it to them, though. :/

I understand food service sucks. Like I said, I worked at Wendy's over the summer. I hated it. But sometimes it's all you can do to get by.

Until today I have never been anything but polite, and yet every time I leave here I feel like the dumbest person in the world, like I did something wrong. I really try to be polite, because I know you guys get a lot of jerks. But I still feel like a sucky customer just because I'm not a mind-reader. I don't know what it means when you stare at me. I can't tell if you're ready for me to order, or you just happen to be glancing at me. Maybe the difference should be obvious, but to me it's not.

I'm sorry, I don't know your names. But to the girl who got my Mountain Dew Code Red -- I know you're busy, and if I sounded mad it wasn't because of the drink mistake. It was because you talked to me like I was five years old when you made the mistake, and then wouldn't even acknowledge that it might not have been all my fault.

I just want to get my food and not feel stupid for it.

--The "only mayonnaise" girl

I was being melodramatic, so it's probably a good thing I didn't actually give it to them. But I just don't know what to do, short of not go back, which I don't want to do.

Any ideas on what I should do? Because I'm lost. :/
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