Mary (horsphreak) wrote in bad_service,
Mary
horsphreak
bad_service

TurboTax Free File- GAAAAHHHH!

I finally finished my taxes using TurboTax free file edition. In order to use this for both state and federal, you have to make under $35,000 a year. I made less than half that and I live in MA. To make a long story short, I attempted to e-file and it's trying to charge me an astronomical preparation fee!

I sent this e-mail through TurboTax's support e-mail:
I am using the "Freedom" edition and I qualify for free filing but the program keeps trying to charge me for e-filing. How do I fix this? I only made $13,000.

My canned response from "Andre G" was:
Dear Mary Riordan,

Thank you for contacting Intuit Tax Products Customer Service & Support.

Prompted for Payment When Using TurboTax Free File

The Tax Freedom site will prompt you for payment if:

*
You access TurboTax Online from any site other than www.TaxFreedom.com.
*
You choose to upgrade to any version of TurboTax other than Online Essentials.
*
You do not meet the TurboTax Free File qualifications.


Gee, that's helpful! I'm going to try the "live chat" tonight, but does anyone know how to fix this?
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