I sent this e-mail through TurboTax's support e-mail:
I am using the "Freedom" edition and I qualify for free filing but the program keeps trying to charge me for e-filing. How do I fix this? I only made $13,000.
My canned response from "Andre G" was:
Dear Mary Riordan,
Thank you for contacting Intuit Tax Products Customer Service & Support.
Prompted for Payment When Using TurboTax Free File
The Tax Freedom site will prompt you for payment if:
You access TurboTax Online from any site other than www.TaxFreedom.com.
You choose to upgrade to any version of TurboTax other than Online Essentials.
You do not meet the TurboTax Free File qualifications.
Gee, that's helpful! I'm going to try the "live chat" tonight, but does anyone know how to fix this?