silvrayn (silvrayn) wrote in bad_service,

An FYI for everyone who's had to deal with bad service...

Dispute the charges with your credit card company. Gateway was all but ignoring me. A rep actually told me that Gateway could keep my laptop for an indefinite time, and I would have no legal recourse. Today I disputed the charge with Discover. Within 4 hours, my laptop which, as of this morning was untouched, was repaired and shipped and I received an apology email offering me a free $30 gif certificate. Granted, I still hope to get my full refund, but regardless at least I'll get my laptop back this way.
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