Hope (snowowl) wrote in bad_service,
Hope
snowowl
bad_service

My beau and I went Outback the other night.  After our waiter brought us our drinks, we noticed that everyone around us had that yummy rye bread on the table.  But we didn't.  Maybe it was in the oven?  So we waited and waited some more, not wanting to be pushy "OMG BRING US ZEE BREAD OR WE KILLS YOU!!!" type people.

Finally, I got up the nerve to ask our waiter about it.  He explained that bread wasn't normally given to parties of two or less, but he'd be happy to bring us some.  He was really nice about it, so technically it's not the "service" I'm complaining about (I tipped the guy $10), but...

Why is it that steakhouses like Lonestar, Outback, Sagebrush, etc. do this?  I mean, the bread is supposed to be a free enticement for people to come in, right?  And it's a tiny loaf, it's nothing that two people can't easily put away; especially if and when the place is busy, it'll keep customers happy while they wait for their food.  I can understand wanting to cut costs, but if you know that your restuarant policy is to give away these loaves of bread in the first place, don't deny it to people who come by themselves or with one other person.  I've never had to especially ask for tortilla chips when I'm by myself at a Mexican restaurant.  They should suck it up. I bet there's a lot of people who resent seeing other people partaking of the Bread of Much Tastiness but aren't bold enough to ask their waiter, so they assume the server just forgot or what have you and tip less because of it.
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