I understand the theory as to why they do this. Most of the people that sign up for their service never actually use it. So they still make money. I think it's kind of a crooked practice, but for all intents and purposes, it's legal.
So, we have a membership to Gold's Gym. They draft the monthly fees out of our account every month. No biggie, World of Warcraft does it too.
Well, a month after we got the membership, the double drew out our fees. And while to some that's only an extra $70 out of our account, at this particular moment in time we are living paycheck to paycheck. It's not a good time to suddenly be out $70.
We call, we complain and they refund it no questions asked. They tell us that sometimes it does that and was just a mistake.
Two months later the same bloody thing happens again. We call, we complain and once again told it's just a random mistake.
Two weeks ago, they did it AGAIN! We've only had the membership for less then a year. This is the third time. On top of that, they pulled out their random "gym maintenance fee". But they charged us more than they were supposed to.
We call and yell at them. We finally get a return call from the manager who half-heartedly apologizes and says that they just accidently pulled out December's payment twice and the numbers got punched in wrong for the maintenance fee. And if we would just check our balance we would see that it had been refunded long before. (No you ass, it was refunded the day you called.)
We've talked to other people from the gym and the same thing has happened to them. Is it just me or does this sound incredibly fishy. I'm starting to believe that this is a habit of theirs. That they do this counting on the fact that most of the ridiculously rich people around here will never notice. I'm worried they're going to stick us in the negative at some point. I don't want to have to argue with them to get compensation for that as well.
We've signed a two year contract as that is what's necessary to have a gym membership around here. You think there is any way we could get out of this with as little pain as possible? Frankly, I just don't trust these people anymore.