drachenfach (drachenfach) wrote in bad_service,
drachenfach
drachenfach
bad_service

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Update on Brewers Fayre

Back story here

Had a letter through from their head office this morning saying (roughly) that what I had was a standard serving, that they're sorry I didn't enjoy my experience there, and would a £5 voucher convince me to carry on spending my money with them?

Result!

I still think they serve stingy portions, and I wouldn't order that dish again, but I am impressed by their swift reply, and by the fact that they immediately offered recompense. The restaurant concerned is so local that it would be a shame to cross it off the list completely, so I'm pleased with the way things turned out.
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