Jill (jelloink) wrote in bad_service,

The email I just sent to Edmonton City Transit

I turned customers_suck on this man, but he obviously deserved it, and maybe also to get run over by a plane.

To Whom it May Concern:

I was treated extremely rudely by one of your bus drivers today. The route was the number 7 to So-and-So(northbound), but the stop I was waiting at was at 123rd st and 12th Avenue which had the buslink
number 1234. This occurred no more than a few minutes later than 5:30 p.m.

I should mention at this point that my friend had gone into a shop directly behind the bus stop, and I was to yell for him when the bus came. When the 7 arrived, I spoke with the driver. The exchange went something like this:

"Can you wait here for just a second?"
"NO!" he snapped at me.
"Oh I just have..." While I was starting to explain that I needed to take three steps back and yell "Bus is here!" the driver closed the door in my face. Then he drove off...fifteen whole feet to a red light.

So I was late for work because your bus driver was too damn busy going absolutely nowhere to hold up for one moment so I could grab my friend from the shop that was a great big three feet behind me. He couldn't even be bothered to say something like "No, sorry, I'm behind and I have to go." Instead he chose to SLAM THE DOOR IN MY FACE, because apparently I am just not good enough to spare three seconds for.

I don't care if the driver was having a bad day. I don't care if he's a cranky person. I have never been treated so rudely by anyone who is supposed to be operating a public service. Maybe you need to remind him that my bus pass pays his damn salary.

I admit that what he did angered me greatly, and I gave him the finger. That doesn't mean he wasn't very wrong to treat me the way he did, because I was nothing but polite to him before he rudely closed that door while I was in midsentence. My friend, who had enough time to hear the whole story and come out of the shop while the driver was having a nice sit down at the red light, regrettably swore at him a bunch of times and probably made some obscene gestures of his own.

Perhaps we too behaved badly, but this driver was nothing less then obscenely rude, and caused me to arrive late for work for absolutely no justifiable reason. Yes, I asked him to wait a moment, but it was a
moment he could afford to lose since all that awaited him was a red light. I hope you (or the department this email is forwarded to) will speak with him about behaving as a human being.


Jill *******

EDIT: If you read the post carefully you'll notice that my gripe is not so much because the driver would not stop, but that he was such a dick about it. Expecting common courtesy (like a 'sorry' or even, hey, just not shutting a door on someone midsentence) is not cause for me to need to "Grow up". Calm down.
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