lauren_is_me (lauren_is_me) wrote in bad_service,

Haven't had any bad_service for awhile, but the other night I did and finally got some balls about me afterwards. I went to the mall on a mission to get this hoodie I had my eye on in Old Navy but alas, it was gone so I decided to look around the mall. I ended up in the juniors dept. in Hechts and saw that they were having bigggggg sales on tshirts. I decided to take a look, making sure to watch how much everything was since I was only trying to spend no more than $25 and found two tees I really wanted to get. One of them I remember was on a $9.99 rack along with about 12 others all the same shirt, and the other one I could have sworn was on a $9.99 rack as well but I wasn't completly sure. Anyway I went up to the cashier, who just sort of glared and me didn't even say hello and sat my shirts down on the counter. She pointed to the credit card machine where I could watch the prices and they both rang up $16.99, so I asked if those were the correct prices. She said yes and I told her I got them off of a $9.99 rack and pointed to the one that had several others with it. She huffed and walked over to the rack came back and said "no they are 16, you can have them for 14 but I ain't giving them to you for 9." I didn't know what to do at the moment, so I told her I was only going to get one shirt and asked if she could put the other one back. She rang me up and when I got the reciept it said $16.99. I asked her quietly if she was going to let me have it for 14 or if I couldn't after all. She rolled her eyes and huffed again and refuned me the difference. Now when she gave me the cash back though, instead of placing it in my hand that I had out for her, she tossed it at me! the dollar bills went flying to different sides of the counter and the couple coins went everywhere and I didn't even get an apology! So I walked away and decided I had had it that time. I went to the lingerie department and asked for a manager. The woman was very sweet and called the manager over right away and I explained to him the whole situation. I really only complained about the one shirt because if the one that I wasn't sure about really wasn't on a $9.99 rack then I would have felt bad but I did mention that I thought it was but I wasn't completly sure. At first he tried to say that if one shirt gets misplaced on a rack they won't honor that price (first store I've ever seen not honor a price) but when I told him there were several he offered to take me back and let me have it for $9.99. Now I realize I should have just gone back and gotten the shirt right in front of her but at the moment I just didn't feel it was worth it anymore so I politely declined and said thank you for his time and left. I was very happy with myself though, normally I'm the shy soft spoken 18yr old girl who has gotten bad service before and just took it. But this time I decided not too and I feel good about it :)

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