Lost in apathy (metis2be) wrote in bad_service,
Lost in apathy

On sunday, I wanted to call in. I know nobody would be able to cover me if I called in sick, and I knew I would feel better in a few hours, so I just wanted to call in and say I'd be 1-2 hours late, which I thought would be acceptable since our midshift would leave 3 hours after I got there.

I called and let the phone ring until I got the message saying that the phone number cannot be reached, which takes at least a minute. I did that about 5 times with several minutes in between. Finally I gave up and 40 minutes after I was supposed to be there, the shift who I'd be closing with called asking where I was and I explained the situation. She said that the phones hadn't been working, they could make calls, but they weren't able to recieve any.

Yesterday, I stopped by work and talked to my store manager explaining the situation about how the phones were broken, and she said it was a common problem. She also explained that the problem origionated from the fact that the opening shift that day tends to turn off the ringer on the phones. WTF? Apparently it's too annoying to help customers, so she turns off the phones? Never mind that it's part of her job...

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