When I order scampi and chips (fries for any Americans out there) at a cost of £4.75, I expect a reasonable, nay, filling experience for my money. Five tiny, overcooked scraps of scampi cowering among the peas does not constitute a reasonable portion in any country not currently suffering a seafood famine.
I fully appreciate that you serve a 'larger portion' on the main menu (I ordered from the lunch menu). However by rights this should indicate that your 'larger portion' should be big, and your 'lunchtime favourite' should be regular/medium/adequate/not hiding behind the chips. This is particularly applicable when my lunch partner is tucking into another 'lunchtime favourite' for the same price, ansd the ham on his plate is overhanging all the way round.
Furthermore 'That's how we always serve it' is not a suitable response to me poking the chips in hope they will suddenly sprout fins and breadcrumbs. If you regularly charge that much for something the size of an anorexic fishfinger, then I'm surprised you're still in business.
Drach- currently eyeing up the calorie content of her keyboard
FYI I forgot to get the server's name (though he was a manager), but I came straight home and made a complaint on Brewers Fayre's website (although not quite in the same words as here!). Apparently they will be in contact within 28 days. I await their reply with much interest