Genevieve (g_dawgmckickass) wrote in bad_service,

OK, so we're just going to take your money, all right?

Oh. my. god. I can't believe what crap this is. This is an e-mail I recently wrote to the customer serivce deptartment of Rodale, a compnay that used to publish Organic Style magazine:

Dear Rodale Customer Service,

Last year I purchased a 2 year subscription to Organic Style magazine. I loved the publication, and never had any problems with it. By November, I had only received a few issues when they simply stopped coming. I had to find out that Organic Style had stopped publication by going to the website, which gave me no helpful information regarding what to do about the 19 issues I had paid for, and will never receive.

I tried calling the customer support line, and was told that I would soon be receiving a letter in the mail giving me the option of either switching to a different Rodale publication, or requesting a refund. I thought this was fine, so I decided to wait for the letter. Well, I waited for 3 months, and there is still no sign of any letter.

I tried unsuccessfully to get through to the customer service line again, and have sent numerous unanswered e-mails to the address listed on the now defunct Organic Style website. At first, I was willing to try a different Rodale magazine, because I really did enjoy Organic Style. However, now I just want a refund. It's obvious that Rodale doesn't care about stealing money from its former customers, so this is my last request. I will be filing a report with the BBB if my complaint is not address in a timely manner.

Thank you,

(I mentioned the BBB because I noticed that all the complaints about them on the BBB website had been resolved) This was the response I received:

Dear Valued Customer,

Thank you for contacting magazine customer service. As you know, Organic Style has suspended publication with the October 2005 issue. As a valued customer, the remaining portion of your Organic Style magazine has been transferred to Body and Soul magazine, which we hope you will enjoy. You should receive your first issue shortly. If you are unhappy with Body and Soul for any reason, you may contact them at 1-800-755-1178.

Thank you for your loyal support of Organic Style, for your understanding, and patience in this matter. If there is anything else we can do for you, please contact us. We strive to provide our customers with the best service possible.

Live Your Whole Life

Magazine Customer Service
Rodale, Inc.

Um, what the hell? Not only are we not giving you a refund, we are going to send you some other random magazine, that WE CHOSE. Bitches.

I wrote them again and basically said, if I receive a different magazine from you, I will be returning it as unwanted mail. Give. me. my. money. back.
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