Jim (jumbach) wrote in bad_service,

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Dear Turbotax:

It would have been helpful to know, IN THE BEGINNING, that e-filing my return would cost money because I make more than $x amount. Especially since "How much was your gross income?" is the very first question asked; it would be very easy to simply say "BTW, before you spend 45 minutes doing this, we'll charge you $24.95 to file your return" rather than making me go through the whole process, THEN announcing it.

Luckily, I was able to back out before getting charged. I'll just go to the IRS site and print out the form myself like I have in past years.

However, in the future, please put the "You make too much to file for free" notice WAY earlier in the process. Thanks.
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