Erin (queenmargot) wrote in bad_service,
Erin
queenmargot
bad_service

cox communications... so frustrating!

This community is so interesting. This seems like the perfect place to vent my frustrations from today.

I have Cox Communications, which I've heard from some people has given them grief, but I've had pretty good service. Overall.

I use their High Speed Internet Service, but because I'm an LSU student, there's supposedly what they call the Geaux Box. This is basically just their High Speed Internet at half the price. Well, of course I want that. When I signed up for Cox, they were running a special, so the High Speed Internet was actually the same price as the Geaux Box for the first three months of my service. After those 3 months were up, I tried to sign up for the Geaux Box. I signed up and received an email saying I had successfully signed up. (Unfortunately I cannot find that email now.) My next bill came, and I was still being charged the full price on my internet connection. So I called. They told me to sign up again because it didn't take or something. So I tried to sign up online again. This time I received an email saying I had already signed up. Well. I called them back (some time had passed at this point), and they said, "Oh sure. I see you've signed up here, that should show up on your next bill." Of course it never did. I sort of forgot about it for a while, and with Christmas and things and other crap going on, I pushed it aside. I got my new bill today, though, so I called again. This time the person I talked to said that no, he didn't see the Geaux Box on my account, so he transferred me to the billing department. This woman told me that LSU had to release my information saying that I'm a student before they can give me the discount. Which... why was I never told this before? If I signed up for this originally back in October or November... just... why wasn't this part of the sign up process?

Anyway, so this woman gave me the number to LSU's Tech Support. I've had to deal with these people before and they're morons, so I wasn't looking forward to it. I called anyway, waited on hold about 10 minutes, and then talked to a support person. He had absolutely no idea what I was talking about and said he's never had to "release" anyone's info as a student before. He kept putting me on hold and finally told me he'd created a work order so one of his superiors should be getting back to me by Monday. I'm not overly hopeful about this, but I guess I'll try back on Monday if I haven't heard anything. I don't think there's anything I can do, I just wanted to vent.

Oh, and I graduate in May, so I think the chances of getting this straightened out by then are slim to none. Argh.

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