Jocelyn (jocelyncs) wrote in bad_service,

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Wow! Looks Like I Got Their Attention!

Follow-up to this post...

Although there were some debates about whether I should have included a request to discipline the rude staff or how I should have worded my intention not to return, I sent the message off as-is. 

Yesterday, I got this email:

Dear Eckerd Pharmacy Customer,

We apologize for the service you have received in one of our stores. Your concerns have been forwarded to the District Office in your area. The office will be in contact with you within two business days. We apologize for any inconvenience.

Ookay, methought.  That's nice.  Wasn't necessary for them to contact me, I just wanted to let them know of the situation so those staff would get the smackdown they deserved, but if they wanted to talk to me for more details or apologize or whatnot, no problem.

Got a phone call today.  It was their district office.  Guy was very polite, and I was on my way out the door, so he asked if he could call me again on Monday, and what time was best.  I told him, so he said he will definitely be calling me then.

Sounds like they're taking this seriously!  Who knows, I might wind up going back to Eckerd after all, if not that same pharmacy.


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