Well, after getting hung up on, and then talking to a guy last week who said he would get accounting on the ball, today a UPS truck drove up to our house and gave me my package. The guy on the phone had said that they had had a LOT of complaints about FedEx.
But yay! I have my Kaleido Star! I kinda wish it was $34 and not the DVDs, but they did in fact deliver the product. Just.. uh... very late. Three months late, to be nearly exact.
I'm happy enough. Although having to complain that many times to get any kind of service was annoying.