Jocelyn (jocelyncs) wrote in bad_service,

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End Of My Eckerd Era...

I hate using the "I'm taking my business elsewhere" routine, but sometimes there's no other choice.  Below is the message I've sent to Eckerd's corporate site about their store, complete with the store number and address.

Does this get the message across, do you think?

I regret having to report extremely unprofessional behavior by the pharmacy staff in this store which has resulted in my taking my service to another pharmacy.  The staff here has been repeatedly slow--even when the pharmacy is not busy--and outright rude.  They behave as if I am imposing on them when I drop off a prescription or come to pick one up. They have spoken in very rude tones to me, ambled their way over to the counter as if they cannot believe I am wasting their time, and been dismissive when problems come up. 

While on vacation, I had to refill at a pharmacy in another town, and the pharmacist was kept on hold for over an hour by the Eckerd staff and told me that he was reated very rudely.  They make no effort to be helpful with issues that have been solved in less than twenty minutes by other pharmacies I have visited, some of which are much busier than this one.  I understand their job is stressful and make every effort to be polite and understanding, but the behavior of this staff is inexcusable.  Please discipline them accordingly and do whatever is necessary to correct the problem.  I have previously had nothing but good luck with Eckerd pharmacies, but the steady decline in customer service at this store has become unacceptable, and I will no longer be filling my prescriptions here.

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