Hope (snowowl) wrote in bad_service,
Hope
snowowl
bad_service

Macados

Coming to you from the Macados in Boone, NC.

During the day, you wait in this restaurant at the door to be seated.  This usually happens quite promptly.  At night, however, I suspect that there are no managers on duty, so the service is awful.

We wait at the door.  No signs telling us to seat ourselves, and as a server I know it can be annoying when people seat themselves, so we wait some more.  Ten minutes later, we finally grab some menus and seat ourselves.

Five minutes go by, and the servers ignore us.  Finally, a server comes up to us and asks us to move to another section.  This restaurant keeps NO condiments on the table so it's not like they would have to volume the table again.  This was the closest section to the front of the house, not somewhere way in the back.  They were not busy.  As a server, I find that incredibly rude.  We haven't been waited on at all and you come over just to tell us to get up and move to another section so the server (if we ever get one) doesn't have to walk an extra ten feet?  I work in a restaurant, bub, and that's just lazy.

To top it off, he says, "You'll service will be better over there, I promise!"  Uhh, we haven't actually been able to procure service yet, so technically, he was bound to be right, but only barely.

Seated next to some loud frat boys, we try to talk shout to one another for a few minutes more until our server comes to greet us.  We order drinks and when she returns, my boyfriend orders a strawberry ice cream cone and I order a cinnamin roll.

When she comes back out with the food, she briskly says, "We're out of cones, so they put your strawberry ice cream in a cup for you.  Here ya go."  She walked off too quickly for us to say anything...and sure, we can understand them not having ice cream cones, but the problem was, his "strawberry ice cream" as she called it, was white.  Upon taste testing, it was cookie dough ice cream that somehow had strawberry flavoring.  Ew.  We waited for her to come back, but we never saw her after that until we had long finished the cinnamon roll.

"All right guys, here ya go!  You can leave it on the table."  She dropped off the check and ran off again.  I called after her but she kept walking.  I left her 0.40 cents as a tip, and only that because the bill came to $6.60 and I had no idea when she would grace us with her prescence again to get change.

On my way out, I saw three servers sitting in an empty booth smoking.  One of them was ours.  So that's where she'd run off to, to chit-chat with her co-workers.  Classy.  I'm going back tomorrow to complain to the manager.
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