I had at&t for about 2 years and never had a problem with them. I loved them. Then the big merge with cingular was supposed to make everything so much better but actually turned to crap.
I called 611 to make sure that nothing about my contract would change and that I would be receiving the same number of minutes per month for the same amount of money they assured me nothing would change and I would still receive the same service I had been getting. Satisfied with this I hung up and waited for my bill to make sure which would arrive in about a week. When my bill arrived I found that I did in fact still have the same amount of minutes for the same cost but there was a new addition to my bill. There was now and "other" category that had a $30 charge. Not understanding what this was for I called 611 again to ask why. The woman who I talked to asked if I had sent any text messages or downloaded anything or used the internet ot IM service. I told her that I had sent 1 text and had gotten 3 but that should only account for 40cents not $30 at this point I could tell she was becoming frustrated because she started telling me that I must have done something to account for the charge and that they don't just make things up. I realized I wasn't going to get anywhere with her so I said thanks and hung up. I called back the next day and tried to have the same conversation with someone else and they were even worse about it. At this point I knew I wasn't going to get anywhere on the phone so I went to my cingular store. I was first assisted by a girl who looked and acted like she was still in high school and didn't know anything so she kept running back and forth between me and the back room. She finally told me that the charges were firm and that nothing could be done about it. Admitting defeat I paid my $70 bill and waited for the next bill. The next 3 were the same way and I talked to everyone until I was blue in the face trying to understand why. Finally I decided that I would just cancel my service. I went back down to my cingular store and told them that I wanted to cancel my service and they informed me I would have to pay a $150 early cancellation fee.I told them I didn't give a crap because if I kept paying the extra 30 a month for something no one could explain to me I would be paying an extra $720 over the next 2 years anyway. So she sent me to talk to the manager who pretty much called me a liar and talked to me like I was 3 until I just walked away. I took my number to t-mobile and haven't had any problems at all.