stah_chica (stah_chica) wrote in bad_service,

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Bad Service at Ross.

So I went to the Ross by my house this weekend to return a shirt I'd bought. I had some time to kill so I decided to look for jeans. I quickly found two pair that fit perfect and weren't too bad on the pocketbook so I decided to exchange and pay the difference. The first part of bad service was the line. Now this Ross has about 5 or 6 registers. One of which is for returns/exchanges and purchases and the rest are for purchases only. Out of those 5 or 6 registers, only 2 were manned. I have to say in the whole store there was probably about 4 or 5 people total. One on fitting room and 2 on the registers plus the manager. Two people on registers, on a Saturday. Now I wouldn't be posting this if this was a one time thing but this seems to be the case everytime I go into that god forsaken store. As a result there were about 15-20 people in each line. The line was barely moving, each person the cashier rung up there seemed to be a problem. Either with the computer or her needing some kind of management approval. Finally when I started getting towards the front of the line (about a half an hour later) the manager got on one of the registers and began ringing people up.

One old woman even tried complaining to the manager but the manager seemed pretty unconcerned, not that I can really blame her since the staffing is probably out of her control, but the way she dealt with the complaint just kind of sets the attitude for the whole store: no one really cares.

I finally get to the cashier and give her the shirt to return, everything goes somewhat smoothly and then I try to use my card. I was using a debit card and had checked my balance in line just to be sure I wasn't going over and I had more than enough to cover the purchase. I noticed the screen of the debit machine had lines going through it but I didn't think anything of it. Well, my card got declined twice, instead of holding up the line longer I asked that they hold the merchandise and I went to call my bank. My bank confirmed that there was no reason for my card to be declined and that it must've been a problem with the machine. When I went back to get the pants the next day, they'd been put away. Now, most places will hold your merchandise for 24 hours. I went as soon as they opened the next day nad they were already gone, I don't know what the protocol is for Ross though but it was just the icing on the cake to an already bad experience.

I sent a letter to the website because I think they should know what a shithole that store is. Not only is it dirty and disgusting but the lines are always long and everything about it (save for the actual stuff they carry) pretty much sucks.
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