One old woman even tried complaining to the manager but the manager seemed pretty unconcerned, not that I can really blame her since the staffing is probably out of her control, but the way she dealt with the complaint just kind of sets the attitude for the whole store: no one really cares.
I finally get to the cashier and give her the shirt to return, everything goes somewhat smoothly and then I try to use my card. I was using a debit card and had checked my balance in line just to be sure I wasn't going over and I had more than enough to cover the purchase. I noticed the screen of the debit machine had lines going through it but I didn't think anything of it. Well, my card got declined twice, instead of holding up the line longer I asked that they hold the merchandise and I went to call my bank. My bank confirmed that there was no reason for my card to be declined and that it must've been a problem with the machine. When I went back to get the pants the next day, they'd been put away. Now, most places will hold your merchandise for 24 hours. I went as soon as they opened the next day nad they were already gone, I don't know what the protocol is for Ross though but it was just the icing on the cake to an already bad experience.
I sent a letter to the website because I think they should know what a shithole that store is. Not only is it dirty and disgusting but the lines are always long and everything about it (save for the actual stuff they carry) pretty much sucks.