James Lock (wordcandlemage) wrote in bad_service,
James Lock

At 10:15 this evening I needed something to eat (yeah, odd time for dinner, I know, but it had been a less-than-regularly-scheduled evening). I went to the local "fast food lane" and drove from parking lot to parking lot until I saw one that was opened. At last I found one. A certain fast food place which bears the name of one of the American states and serves chicken. Their sign clearly stated that they were opened until 11:00pm on Fridays and Saturdays.

I parked the car and walked up to the door. It was locked.

I knocked to get the attention of the guy sweeping the floor.

He came over and opened the door. "We're closed," he said, very abruptly.

"Really? The sign says you close at eleven."

"No, it doesn't. We close at ten."

I pointed to the sign which -- again, clearly! -- stated that they closed at eleven. He looked at it and said, "Wait a minute."

The manager came to the door and told me that they had closed at ten o'clock. I pointed out to her the time on the sign. Her response? "It says we close at ten."

"It says you close at ten Sunday through Thursday. Today is Saturday and your sign says you're open until eleven."

She responded with "No, it doesn't."

After seeing my glare, she stepped outside and looked at the sign. Her face went completely blank and then got vivid red with either embarrassment of anger. Turned out it was anger.

"We close at ten!" she said. "But I'll call the general manager and see if we can serve you." She went back in and closed the door. A few minutes later she came back outside holding a cordless phone into which she was speaking. "Yes, sir. The sign says we're open 'til eleven. We've always closed at ten every night I've been here."

Without saying another word she opened the door wide and motioned for me to come in.

I went in and walked up to the counter where I saw that there was absolutely no food of any sort available. The manager said something to the teenage girl who came up to the counter and then walked off. The girl told me that I could order anything that they had but back in the storage bin, but she couldn't tell me what that was. After I tried ordering three different things and learning that none of them were available I asked for the manager again.

When the manager came to the counter she slammed a bag of food down on the counter and told me the food was free and I was to get out of her store or she would call the police. I responded that I would be glad to call her corporate office and let them know that she was threatening people for daring to come to her restaurant during its posted business hours.

So...does anyone think I should actually call the corporate office?
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