becca (starph1sh) wrote in bad_service,
becca
starph1sh
bad_service

follow up to this post about the broken lucien piccard watch: http://www.livejournal.com/community/bad_service/555192.html

i wrote a letter that i'm going to send certified mail to them, but i wanted y'all to look at it before i send it. it's my first time sending a letter like this and i want to be sure it's clear and consise.



Lucien Piccard
P.O. Box 190350
Brooklyn, NY 11219

To Whom It May Concern:

On October 19, 2005 I purchased a Lucien Piccard Women's Sterling Silver Marcasite Watch, sku number 403777, from Overstock.com. I received the watch in the mail a few days later and was very pleased with the appearance of the watch. On December 22, the watch band literally fell apart. It had become unsoldered in three different places. I took it to several different jewelry/watch repair stores, all of which informed me that the watch was irreparable.

I contacted Overstock.com, hoping for a refund, and was told that the watch came with a limited lifetime warrantee. I called your service number, 1-866-5792824 at about 1:00 P.M. on 12/26/05 and I was surprised to hear that the voicemail recording was a robotic voice that stated, "message 31 not recorded." I left a voicemail message anyway, clearly stating my problem and my contact information. I've tried calling two more times during regular business hours, but never has a customer service representative answered the phone. I have yet to receive a reply from a customer service representative.

Because of my inability to contact your company by phone, I am sending this certified letter in hopes that you will make this right. Please contact me at your earliest convenience.

Regards,

(my name and contact info)
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