Ava Adore (sacredlyprofane) wrote in bad_service,
Ava Adore

Marmot Basin, Jasper, Alberta, Canada

I went snowboarding this weekend with the boyfriend and two other friends. We went up to buy our lift tickets, the boy and I together. We had a number of discounts - we both had a "Sunshine Marmot" card, which gives us $13 off each trip, with the 1st, 4th and 7th day free, and I have an ISIC card (International Student Identity Card).
So we strap up, and go to get on the chairlift. J goes through the scanner fine, and then the guy scans mine, and informs me I cannot use it until 12:30. It's 9am at this point. I'm blown away at this point, because we bought them together. As J's already gone through, he heads up to do a run while I sort this out.
I head back to the ticket window, and speak to a different girl. She informs me there is no way they could have sold this ticket, as they don't start selling them until 11:30. I show her the ticket, and finally convince her its real. She asks me to point out who sold me the ticket, and I do. The girl says she remembers me, but she didn't sell me the ticket. Finally, they try to change it over, and it takes over 20 minutes for them to figure out how to do it. They wanted the debit card used to buy them, I tell them he's not with me, because he'd already scanned through. Finally, she prints out the ticket, and although I was pissed off, I could have let it go.
Until I heard her turn to the girl who'd sold the ticket and say "f$&%ing Australians." (I'm an Aussie living in Canada). The other girl replied "She's so full of shit."
I let it go, but it pissed me off to no end. Especially since half the staff at the ski resorts in Alberta are Australian. This one happened to be Quebecoise I think.
To lighten it up, once I didn't have to deal with the staff anymore, I had a great day. And the server at lunch was fantastic. :D

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