So, all that said, if I'm out using payphones and I come across one that is broken, I'll make it a point to call the repair service. Here in southern California,
Not Verizon. Oh, no. That would be clever. 611 will dial AT&T, 211 doesn't do anything, so you have to call the operator and tell her what's up.
Or, at least, that's what I thought. See, this Verizon payphone across from where I was was damaged - the handset was broken. So I dial 0, get the operator, and tell her what's up. After some hesitation, she transfers me to a toll free number somewhere. I get a human, who transfers me again, and then I get stuck - after four or five transfers - in a hold queue for ten minutes.
All I wanted was to get a bus schedule, originally, and with it in mind that my bus would be 20 minutes, I thought I'd be nice. I don't know what I was thinking.
I've since come to the conclusion that "Verizon" is a portmanteau of "vertical horizon". You know, a wall. What you seem to hit when you deal with these yahoos. All the really cool stuff of GTE, with all the customer service and problems (from what my wife tells me) of
I did catch my bus, and got to where I was going - though I was a few minutes late. But I can't blame Verizon for that. =^_^=