bjex (bjex) wrote in bad_service,
bjex
bjex
bad_service

To me, DHL stands for "Deliver? Ha! Loser!"

I hate DHL. HATE HATE HATE HATE DHL. Something about them holding my Christmas gift hostage tends to provoke that in me.


First, a bit of history. I have prior reason to hate DHL. I needed to recieve a very important document in order to, in a timely manner, get a drug test for a short-term contract. Because DHL employs simpering morons who apparently can't figure out how to work an apartment complex's call box, they refused to deliver to me. Never mind that I was waiting on pins and needles for their call at that same gate. To their credit, I was able to hop a bus for an hour to get to their depot and collect it myself. Of course, by that time the test facility was closed, and the rest you can imagine. So quite literally, DHL cost me a job.

It has only gotten worse.

My good friend Mike got me a desk for Christmas. The original delivery date was Saturday the 24th, and he had ordered it with plenty of time (or so he thought) for it to be delivered. Unfortunately, he failed to see in the fine print that the company had decided to use the Delivery service for Hell and the Lake of fire. The first sign of problems was that it was delayed a day to getting stuck in Minnesota. Ok, fine, these things happen. It'll be here Monday, no worries.

Monday rolls around. I was told they would be calling me at the gate to deliver, so I was once again waiting by the phone. Not exactly thrilled I was doing this on my day off, but oh well. (I did not know the courier was Demon, Hobgoblin, and Loa.) Nothing. The delivery window came and went. I called Mike, he called them. Sorry, there was no one to meet them at the gate! Never mind the fact we know the instructions to use the call box were printed on the manifest! Oh, and of course we couldn't come pick it up, because the office would be closed when the truck arrived. Merry Christmas! But no worries, they'd deliver it again.

Yesterday. Mike is waiting for them, as he lives in the same building, and he does not have work this week, whereas I very much do. Nothing. He calls again. Apparently they couldn't find the place. What, like it had MOVED in the interim? And of course, since the truck was out delivering (something we both find very suspect at this point) it wouldn't be back until after the office had closed. Mike humbly suggests that they refrain from delivering the boxes (2 of them) and instead he will come pick them up tomorrow. They will be available tomorrow, right? Of course, we store all the boxes in the depot, it should be no problem.

Today. Mike goes to the depot only to have it explained to him that a) the boxes were actually left in the truck overnight, b) they were locked in the truck to keep them safe, and c) the driver has the keys. Naturally, it's his day off. And they're sure trying to call him over to unlock it. This leaves me a couple of questions. 1: Why did they say they store packages in the office and not in the truck, as seems apparent? 2: Why don't they have a spare set of keys for the trucks? Mike spends pretty much the whole day waiting for the phantom driver, who is a no-show.


It's service like this that causes unrest.
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