Amanda (themaskedvixen) wrote in bad_service,

I was at Hooters last week. Now the few times I've been there I'm usually dragged by a group of males so they can drink overpriced beer and ogle girls while I happily eat a grilled cheese (seriously their grilled cheese is delicious), so I never really expect fantastic customer service. I'd be a tad bitchy if I had to deal with creepy guys staring at me all day and wearing the uniform, it's DECEMBER for the love of God, but surprisingly enough people there are usually nice and I've never had a problem before this.

If you've never been to Hooters the girls stand on boxes and slide the orders down to the kitchen on big heavy duty metal clips hooked onto fishing line from across the restuarant. After we had paid and were boxing stuff up to leave a waitress slide an order in. Mid-air the clip busted apart, half of which landed very hard across my head/ the side of my face knocking my glasses off my face (bending them as well but it was easily fixable) and cutting the side of my face by my temple. If you've ever had a cut on your face it bleeds a TON even if it's not a big deal (mine ended up being quite small but bled like no other). So here I am covered in blood, blind sided by this fucking clip.

The waitress who slid the order comes over to make sure I'm okay, no apology just "are you okay!?" I just simply got up to use the restroom to try to get my head to stop bleeding without actually saying anything to her. I'm in there for awhile (stupid facial cuts!) and the same waitress who slid the order comes in, uses the bathroom, washes her hands (LITERALLY STANDING 2 feet away from me), and doesn't say a word, doesn't apologize (though I realize it was a complete accident), doesn't ask if I'm okay, just washes and walks out.

I go back to our table and the manager approaches me asking if I'm okay. At this point I'm a little miffed, we were sitting in the center of the restaurant so everyone saw it, I'm still kinda bleeding, and I've yet to receive an apology. So when he asked I responded with "Well let's see the entire restaurant is staring to see if I'm okay, my head is throbbing, I'm bleeding, my glasses were broken which aren't cheap to get fixed or replaced (at this point in time I hadn't really looked at them and didn't realize they weren't actually broken), and I've yet to receive an apology, so what do you think?". He responded with "well I just wanted to make sure you were okay." and WALKS AWAY!!!

I sit down for a minute to finish my drink and get everyone in my party to leave. They all decide they want more beer (which I wasn't happy about but whatever) and we order more beer and then decide on dessert. The waitress never apologized, the manager never apologized, and our waitress wouldn't look me in the eye or speak to me very civilly (which makes me think the waitress who slid the order was all miffed about the fact when she asked if I was okay I walked away).

Maybe I'm being a bitch but I think I deserved at least an apology or my food comped or SOMETHING more than "are you okay".
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