Couldn't get the wireless router to work at all. I called the company that made the router we bought. It's a Dlink. So, I called them and they were able to help me to a point but then said they couldn't help anymore cause it was a mac and they didn't know about macs. What? I bought it because it said it works with OS X and Windows XP. I was upset that these people couldn't help me and I had to spend a while trying to figure it out myself. Eventually I did and we both surfed very happily and wirelessly.
Fast forward a couple of months and I was having very slow internet connections. I checked our log and found that people were piggybacking off our wireless network. I hadn't known how to setup the firewall and never did. Tried to read the dlink manual online but it wasn't helpful. Finally, I called support and they had me use my boyfriends pc to set up the firewall. I told the tech in the beginning of the call that we were using both a mac and a pc. So we get the firewalled installed with the encryption key and get my boyfriends computer to read it. I then ask about setting mine up to read it and the guy says that he doesn't know and I'll have to call apple to find out. I was pissed. I asked if they had some sort of mac support and he repeated that I had to call apple. Got off the phone and once again, I had to figure it out for myself. Gah!!
My boyfriend sees no problem with these two companies advertising products that work with macs and then not installing or supporting them. I do! He thinks I should just accept it because I am on a "less popular" machine, but I don't think that you should create and sell a product without having some support staff for it. Also, there are many people with macs. They are big in the market now and have been for a while. That's why these people make and advertise products for macs.
So yes ... bad service is telling me you can't do shit when I call you for help.
P.S. My connection is still slow but that's a problem for another day.