Over the past year, Mom checked in at Sears, to see if there was anything comparable to the too big set. But there's a scarcity of winter clothing in the summer months, so she didn't find anything. Finally, yesterday, she found something she liked. She brought it up to the till, and told the girl that she wanted to do an exchange. The girl looked at her receipt and, I'm not kidding you, laughed at her. She told her that it was too old to do an exchange. Mom told her what she had been told earlier; the girl stuck to her guns and was rude & condescending to her about it. So Mom got her to call a manager. The manager told her the same thing, adding that that WAS their policy - it had been changed in March. The manager was also very rude to her.
Eventually, they offered her a "fair deal" - they'd give her $6 for the pants. Nothing for the more expensive jacket. And they expected her to take it! And apply the "refund" to the other stuff she wanted.
Obviously, she told them to shove it, walked out and is now SUPER ticked off. And boycotting Sears.
I told her you guys rock at getting results - any ideas on what she can do with this??